New to Lyft? Welcome to the community! There’s never been a better time to join: We’re celebrating the new year with an all-new Lyft. New partnerships, new experiences, and more to make every Lyft ride more memorable and delightful than ever before.
Beneath all that’s new and exciting, though, remains the foundation of what we believe what a great ride should be. Here are a few of the pillars that guide us:
Real People Driving Real People
It’s no surprise that 97% of Lyft rides are rated 4 or 5-stars — our drivers are pretty awesome. They’re florists, firefighters, tornado chasers, and everything in between, each with their own story. They each bring their own magic to the car, but don’t just take it from us…
Our community’s safety is our top priority, and we meticulously built safety into every part of Lyft. All drivers must pass background and DMV driving record checks, and all vehicles are inspected during in-person training sessions. Fewer than 10% of driver applicants pass our strict screening process. With our two-way rating system, we track drivers’ feedback based on navigation, friendliness, safety, and cleanliness, and have a zero-tolerance policy. Learn more about safety.
Your 24/7 Support Network
If your ride doesn’t meet your expectations, we’ll do everything we can make it right. Along with a dedicated Trust & Safety team, we’ve got a team of amazing support reps on call 24/7/365 at the ready. Leave your phone in the car? Have a question about your ride receipt? Let us help!
Take a ride and see for yourself. Just download and go.