How Lyft Is Keeping Business Travelers Safe

How Lyft Is Keeping Business Travelers Safe

Lyft provides reliable, affordable rides for every reason. Increasingly, the reason is work travel. In 2015, the business travel community used Lyft 712% more than in the previous year, and ridesharing now accounts for over 30% of all rides in the U.S.

Despite the growing popularity, not all companies have updated their travel policies to include ridesharing. Lyft recently sat down with iJet, the leader in travel risk management, to discuss how ridesharing fits into the business travel landscape, and how we’re keeping business travelers safe.

Lyft’s Jaydon Robinson, Melissa Gale, and David Mack answered some important questions from webinar attendees. In case you missed their answers, here’s a summary:

Does Lyft provide insurance for drivers and passengers?
Lyft's first-of-its-kind insurance plan provides coverage for both drivers and passengers.  Our $1,000,000 liability policy will apply as primary coverage from the moment a driver is matched with a passenger until the last passenger is dropped off. Lyft's policy is available in all states in the U.S., with the exception of New York where drivers are required to carry their own commercial liability policy compliant with TLC regulations.

For more information about our policy, see our insurance page.

How does Lyft meet the “duty of care” requirements for corporate travelers?
Lyft provides real-time data to business partners and a dedicated account manager to help travel managers keep track of their employees’ transportation usage. Our Critical Response Line is available to help passengers and travel managers 24 hours every day if there’s an emergency.

How can passengers help keep unsafe cars and drivers off the road?
After every ride, passengers are prompted to rate their driver and provide feedback about the ride. Passengers’ ratings and feedback are actively monitored by Lyft’s Trust and Safety Team. Lyft can quickly suspend or offboard drivers if they aren’t meeting Lyft’s high safety standards including a zero tolerance drug and alcohol policy.

How does Lyft make sure driver background checks are thorough?
Lyft works with nationally accredited background check providers to conduct comprehensive driver background checks. We partnered with Sterling and ADR to create a customized and holistic system for examining criminal records at all levels, the sex offender registry list, and a driving record check. Most ground transportation companies bypass checks or only conduct them at the city level, but Lyft looks at offenses on the local, state, and national level. Lyft’s strong partnerships with Sterling and ADR have helped us lead the way in setting high safety standards for our drivers.

You can watch the full conversation here.

For more information about Lyft's insurance and safety standards, visit our safety page. If you’re interested in using Lyft for business travel, sign up for Lyft Business.


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